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Managing Up, Out and Within

Over the course of a career, you will interact with many people who possess leadership styles, communication preferences, thoughts and beliefs that are quite different from yours. Often, you may not have formal management authority for those who are critical to your success as an individual contributor and as a leader of people.  Yet, a lack of formal authority does not mean you are powerless. During this session, we will take a holistic view of management and leadership including managing yourself, managing up and managing within teams. Developing our skills for managing ourselves and influencing those around us, can lead to greater success in achieving our career goals.

As we explore the mindset for managing up, out and within, we will discuss the role of three important and connected elements:

1. Communication. We’ll look at specific ways for communicating with your manager, your team and others you interact with in the course of your workday. Thoughtful communication anchors stronger relationships and yields desired results.

2. Trust. We’ll talk about how to build trust with others – no trust falls necessary! Seemingly mundane activities like meeting deadlines, taking accountability, and handling commitments with honesty and integrity contribute to building trust with others.

3. Self-management. We all know that we can’t control other people – but we can manage ourselves and our methods for engaging with and influencing others. When we can step back and make an honest assessment of our role in a situation, we’re able to be proactive, think creatively, and engage effectively. 

This session will consist of teaching time and engagement with the audience. Participants will work through case studies to move beyond lecture to put the concepts shared into practice.

PDH: 1

Stephanie Buckingham, CPTD, PHR

Organizational Development Specialist

Freese and Nichols, Inc.

Stephanie Buckingham is part of Freese and Nichols’ HR team, focusing on Organizational Development. She is responsible for designing and delivering training for Freese and Nichols employees, clients and community members in the areas where they serve. Her training focuses on Communication, Accountability, Personality Styles, Emotional Intelligence, and Ethics. Stephanie is a certified Crucial Conversations and Crucial Accountability trainer. She also serves on the Association for Talent Development’s Program Advisory Council for its annual conference. 

Paula E. Miles, PE, ACC, CPEC


The PE Miles Group LLC

Paula E. Miles is an experienced leader who honed her genuine curiosity about people, keen strategic thinking and analytical skills, and reputation for developing and leading high value delivering teams into a stellar 30-year career as an energy utility executive and a sought-after thought partner, consultant, and community volunteer. While working for the largest municipally owned natural gas and electric utility in the United States, Paula led teams and generated value as an executive leader in engineering and operations, customer care, people and culture, and corporate technology innovation. Paula founded The PE Miles Group, LLC in 2014. The PE Miles Group serves its clients through personal and executive coaching for individuals and groups, team coaching, program development, and custom solutions. Paula leverages her skills, experiences, and training to guide aspiring leaders, established leaders, and transitioning professionals in discovering and reaching their full potential in their personal and professional lives. Paula has earned the Associate Certified Coach (ACC) credential from the International Coach Federation, is an Accredited Team Coach Practitioner through the European Mentoring and Coaching Council and holds certification as a personal and executive coach conferred by the Coaching and Positive Psychology Institute. She is a licensed professional engineer who earned a bachelor’s degree in mechanical engineering from The University of Texas at Austin and holds a master's degree in public administration. She is a longstanding member of the National Society of Professional Engineers, the Texas Society of Professional Engineers, the National Society of Black Engineers, and is the immediate past president of the San Antonio Section of the American Society of Mechanical Engineers.


Live event: 08/03/2021 at 2:00 PM (EDT) You must register to access.
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