Frequently Asked Questions
For Technical Support, please send an email to firstname.lastname@example.org
What is my login info?
You will need to first login to the conference site using your email and the password: [password]. Forgot Password? Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders.
How do I access the sessions?
You should have received a confirmation email with detailed instructions. Within that email there is a link which directs you to the login area.
Alternatively, you can access any of the sessions by clicking on the “Agenda” in the top menu bar.
From there, select the conference day you would like to view. Click on any session title and access the “Watch Session” button. Simply click on the green arrow under Webinar/View Session towards the right. You will be able to access 15 minutes in advance of the start time each day.
Will I be able to view the recorded archive of these virtual conference sessions?
The virtual sessions are being recorded and all registrants will have access to them. All sessions will be posted the day after the live session takes place. The process will be similar to how you login for the live programs, but you will be able to view at your convenience.
Can I receive credit for the conference?
To receive 1 PDH credit for your participation in any of the sessions you've attended, you must take the quiz which you can access on the right hand side of the session page below where you clicked to watch the webinar. Once you take the quiz and pass with a score of 70% or more, you will receive a certificate.
If you have questions about PDHs, please email@example.com
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
If you continue to have technical issues send an email to firstname.lastname@example.org
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure your organization meets hardware, software and bandwidth.
Please take the following requirements well in advance
- Step 1: Perform a browser test (CLICK HERE)
- Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11
IP Addresses and Ports to Allow for HTML5:
220.127.116.11 port 80, 443 (web and audio)
18.104.22.168 port 80, 443 (web and audio)
22.214.171.124 ports 80, 443 (web and audio)
126.96.36.199 ports 80, 443 (web and audio)
188.8.131.52 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Need Further Technical Assistance? Please send an email to email@example.com
NSPE Virtual Meeting Code of Conduct
NSPE is committed to providing a safe, productive, and welcoming environment for all meeting participants and NSPE staff. All participants, including, but not limited to, attendees, speakers, volunteers, industry partners, sponsors, NSPE staff members, service providers, and all others are expected to abide by this Virtual Programs Code of Conduct. This Policy applies to all NSPE meeting-related events, including those sponsored by organizations other than NSPE but held in conjunction with NSPE events, on public or private platforms.
There will be no refunds issued for this event. NO EXCEPTIONS. If you are not able to attend a live PDH granting session you have purchased, (excludes coffee chats and MasterMind sessions) an archived version will be available after the scheduled event.
All conference registrations will be confirmed by e-mail immediately following payment approval. Registration payment is required for processing. Please contact the NSPE at 888-285-6773 if you require additional assistance.